Outrack Privacy Policy

1. Introduction

This Privacy Policy explains how Solva (“we”, “our”, or “us”), through our service Outrack (outrack.io), collects, uses, and shares your personal information. By using Outrack, you agree to this Privacy Policy. Please read it carefully.

2. Data We Collect

We collect various types of data when you interact with our service, including:

• Personal Information: This includes your login credentials (encrypted), email addresses (both sender and recipient), IP addresses, subject lines, timestamps, URLs, and any interactions with emails you send through our service.
• User Behavior: We track user activity on the Outrack website and application, including which websites are visited, clicks made, and interactions with the service. This is monitored through software like Mixpanel, Intercom, Hotjar, and various CRM/CMS systems.
• Cookies: Our website and application use cookies to collect analytics, track user behavior, and enhance your experience. These cookies are not used for any manipulative or unwanted purposes.

3. How We Use Your Data

We use the data we collect to:

• Enhance and improve our services based on user interactions.
• Provide notifications and analytics about the status of your emails, including opens and clicks.
• Maintain and improve our website and application, making the user experience smoother.

4. Data Sharing with Third Parties

We may share your data with the following third-party service providers:

• Payment Processors: We use Paddle for payment processing and do not store any credit card or payment account data.
• Server Providers: Data is stored with cloud service providers such as AWS, Google Cloud, or Microsoft Azure. We may switch between providers as necessary.
• Analytics Tools: We use Mixpanel, Intercom, Hotjar, and CRM/CMS systems for tracking user behavior and improving the service.

We ensure that our third-party providers uphold strong data security standards.

5. User Rights

You have the right to:

• Request access to, correction, or deletion of your personal data.
• Request restrictions on the processing of your personal data.
• Withdraw consent to the use of your data at any time.

We will investigate all data-related requests and respond in accordance with applicable laws and regulations. However, we may deny requests if we are not legally required to comply.

6. Data Retention

Your personal data is retained for 90 days after you cancel your Outrack account. This retention period allows for potential account recovery if you choose to reactivate the service. After this period, your data will be permanently deleted.

7. Data Security

We take the security of your data seriously. Sensitive data, such as login credentials, is encrypted to ensure privacy. Payment data is securely managed by third-party payment processors like Paddle, and we do not store this information.

8. International Data Transfers

Your data may be transferred to servers located outside of your country if necessary. We always aim to use the best possible server locations to ensure high-end security. In cases where data is transferred internationally, we take steps to ensure compliance with data protection laws.

9. Cookies and Tracking Technologies

We use cookies to:

• Analyze how users interact with our website and application.
• Streamline your experience by remembering your preferences and login details.

These cookies are not used for any malicious or unwanted purposes.

10. Children’s Privacy

Outrack is intended for use by business professionals and is not directed toward children under the age of 18. We do not knowingly collect data from children, and if we discover that we have done so, we will promptly delete the information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. You will be notified of any significant changes via email. Continued use of our service after receiving such notifications constitutes your agreement to the updated policy.